Introduction and Scope

At Visitacion Seranola, we believe transparency builds trust. This policy explains exactly how we collect, use, and protect your personal data when you interact with our investment education services. We operate under Belgian data protection laws, including the General Data Protection Regulation (GDPR), ensuring your privacy rights are fully respected.

This policy applies to all interactions with our website, educational programs, consultations, and communications. Whether you're browsing our resources or enrolled in our courses, your data protection remains our priority.

Data We Collect

We collect information necessary to provide quality investment education and maintain professional relationships with our clients.

• Contact Information: Name, email address, phone number, and mailing address when you register for courses or request consultations
• Educational Background: Previous investment experience, learning goals, and areas of interest to customize your educational journey
• Technical Data: IP address, browser type, device information, and website usage patterns through cookies and analytics
• Communication Records: Email exchanges, consultation notes, and feedback you provide to improve our services
• Payment Information: Billing details and transaction records for course enrollment, processed securely through certified payment providers

How We Use Your Information

Your data serves specific purposes that directly benefit your educational experience and our legitimate business operations:

• Delivering personalized investment education content and course materials tailored to your experience level
• Scheduling and conducting one-on-one consultations and educational sessions
• Sending course updates, market insights, and educational resources you've specifically requested
• Processing enrollment payments and maintaining accurate student records
• Improving our educational content based on student feedback and engagement patterns
• Complying with Belgian financial education regulations and maintaining professional standards

Your Rights Under Belgian Law

As someone whose data we process, you have specific rights that we respect and facilitate:

Data Security and Protection

We implement multiple layers of security to protect your personal information from unauthorized access, alteration, or disclosure.

Technical Safeguards: SSL encryption for data transmission, secure servers with regular security updates, and restricted access to personal data on a need-to-know basis.

Administrative Controls: Staff training on data protection principles, regular security audits, and clear procedures for handling personal information.

Physical Security: Secure office facilities with controlled access to areas where personal data is processed or stored.

Data Retention and Deletion

We keep your personal information only as long as necessary for educational purposes and legal compliance:

• Active Students: Data retained throughout course duration plus two years for ongoing educational support
• Completed Programs: Educational records maintained for five years to provide future references and continued support
• Consultation Records: Notes and correspondence kept for three years to maintain continuity in future sessions
• Marketing Communications: Contact preferences stored until you unsubscribe or request deletion

When retention periods expire, we securely delete your information unless legal requirements mandate longer storage.

International Data Transfers

Your personal data is primarily processed within the European Union. When we use service providers outside the EU (such as email platforms or analytics tools), we ensure appropriate safeguards protect your information.

These protections include adequacy decisions by the European Commission, standard contractual clauses, or certification schemes that guarantee your data receives equivalent protection regardless of location.

Cookies and Website Analytics

Our website uses cookies to enhance your browsing experience and help us understand how visitors engage with our educational content.

Essential Cookies: Required for basic website functionality, including secure login to student areas and maintaining your preferences during visits.

Analytics Cookies: Help us understand which educational resources are most valuable and how to improve website navigation. You can disable these through browser settings without affecting core website functionality.

We don't use cookies for advertising purposes or share cookie data with third parties for marketing.

Changes to This Policy

We review and update this privacy policy annually or when significant changes occur in our data processing practices. You'll receive notice of material changes through email or prominent website announcements at least 30 days before implementation.

Continued use of our services after policy updates indicates your acceptance of the changes. However, you always retain the right to withdraw consent or request data deletion if you disagree with modifications.